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Frequently asked questions
What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For more information check out our Refund Page.
Are any purchases final sale?
At our Quay, we aim to make every purchase as flexible and customer-friendly as possible. No items are considered final sale, allowing you peace of mind when shopping. If you change your mind or the product doesn’t meet your expectations, you can return it within our standard 30-day return window, provided it’s unworn and in its original condition.
We recommend checking the care instructions and product details before wearing, as items must be returned in original condition to qualify for a refund. This approach ensures that every customer can shop confidently, knowing that quality and satisfaction are our priority.
When will I get my order?
Orders are typically delivered within 10 days from the date of purchase. Delivery times may vary slightly depending on your location and demand periods, but we work closely with our shipping partners to ensure your order arrives as quickly and securely as possible.
Once your order has been dispatched, you will receive tracking information so you can follow its journey to your doorstep.
Where are your products manufactured?
Our pieces are thoughtfully designed in Sydney, Australia, where each collection is developed with a strong focus on quality, detail, and modern aesthetics. To ensure premium craftsmanship and consistency, we partner with carefully selected international manufacturers who meet our strict quality standards and production requirements.
How much does shipping cost?
We offer free shipping on all orders.